Concerns for Welfare

It is currently flying around social medica that the Metropolitan Police is being asked to undertake 5,000 “safe and well” or “concern for welfare” checks per month.  I’m not sure whether this number is even vaguely accurate, but if even remotely correct that amounts to over 150 such calls per day across London. (My intelligence sources tell me that it is a considerable under-estimate!)

Not all of these will be mental health: some will be regarding the safety and wellbeing of children and others will concerns elderly adults who have dropped out of contact with family and friends, but some will involve adults living with various kinds of mental health related issues.

I’ve written before about the difficulty the police have in doing these checks and I’m not going to repeat all of that, but I am going to outline a clear model I have developed in my head since that post to help officers understand their limits and to understand how a situation which breaches these limits needs to be referred back to whoever asked for the check to be done or someone with the letters N, H and S on their job badge.

I submit that officers can do little more than find someone and then confirm the following things —

A – alive
B – breathing
C – conscious

I – ill
I – injured
I – intoxicated

And that’s it – so STOP!

It may be tempting to infer from these things whether or not someone is ‘safe and well’ — don’t!


If you attend a house and find someone alive, breathing and conscious who is not very obviously ill, injured or intoxicated, then visually speaking, that person may well seem ‘OK’.  Emphasis on the model being a visual one and upon not all illness, injury and intoxication being obvious. Indeed, the person may well be fine but let me remind you why such an assumption is a (potentially dangerous) step too far because of your inability to undertake a proper mini-mental state examination.  Your assessment does not determine whether the patient who you were told was suicidal or likely to self-harm is or is not actually and actively suicidal.  Remember to look at the situation from the outside:

A police officer is talking to a potentially distressed person about their safety and wellbeing. What does that service user think the officer will do if the person is unable to convince them that they are, in fact, OK?  That person has either already walked out of A&E whilst waiting to be seen by mental health services or whilst waiting for an inpatient be to be identified; or maybe they failed to show up for an outpatient appointment earlier that week or said something on the phone to the crisis team that causes concerns to be raised in the minds of professionals.

Might the person fear that officers will detain them under the MHA or some other law, to ensure they remain safe?  I have often heard from mental health professionals that the police checking on someone can be very reassuring for those who are isolated, distressed and unable to access any other supports.  I accept that in principle, but can equally counter that some people find the opposite and have been quite distressed to find officers suddenly on their doorstep, thumping on the door. How can officers know which welfare check will be welcomed and which resisted?

The dynamics in these kinds of encounter are weighted heavily towards the police officer – they are dealing with a vulnerable person who may have a suicidal intent and is anxious to avoid detention – it is for that reason we need to be careful how the encounter is managed.  If the officer is not entirely convinced of safety and wellbeing, they will be thinking about whether they can detain or remove the person to a place of safety, etc., and the person themselves may well know this.  The situation where someone finds themselves detained may be the very thing they are hoping to avoid, whether because of previous poor experiences of police or mental health services or for any number of other reasons.


Obviously, in some circumstances reports voiced as ‘safe and well’ requests also amount to reports of people who are now ‘missing’ as defined by ACPO and force guidelines.  Many will be high risk reports, so nothing I’m writing here is trying to suggest that we should receive these calls and simply say, “No, we’re not attending that.”  I know one force who took legal advice on concern for welfare checks where the location of the involved person is already known and it was argued that there is no specific obligation upon the police to undertake such checks on behalf of another organisation unless there are threats to life or concern that criminal offences are involved (like child neglect, etc..)  But there may well be duties to find people whose location is not known, where vulnerabilities may place them at risk?

The difficulty is that when people are found, to what extent do the police take responsibility for confirming the health and wellbeing of people whose backgrounds were often not fully communicated and where officers lack the skills, training and education to make an informed decision? How do we handle those situations where we have undertaken to find or check on someone whose potential suicidal ideation caused sufficient concern for the police to begin looking for them.

Various things –

  • Get health professionals involved to assess medical wellbeing – this may be an ambulance, a street triage scheme if you have one and don’t forget the role of out of hours GPs if you can establish who it is.
  • Consider the use of s136 MHA if the encounter was in a public place.
  • Use the above tool ABC-III to report back to the caller advise the caller of the person’s location
  • Always stop short of confirming ‘safe and well’.
  • Ask them what action they are now taking in light of the fact that safety and wellbeing can’t be assured – document the response.

Furthermore –

  • If A&E were the callers, they may have limited ability to do more than liaise with a MH crisis team
  • If a situation where you cannot use s136 MHA gives rise to concerns about the “immediate need for care or control” then contact the CrisisTeam for support / advice.
  • Consider asking whether a nurse could attend to support; and / or
  • Whether an AMHP / DR could attend to undertake a s4 MHA assessment.
  • Document all responses given.

Then, having referred the situation to those who can help, you have to make the decision – always involve the duty sergeant / inspector! – as to whether you can legally do more, or having made the appropriate referrals to relevant agencies, you advise the person to return to hospital and resume to other duties.

Remember, the police service have no legal authorities in private premises under the Mental Health Act 1983, limited ability to justify action under the Mental Capacity Act 2005 and can only otherwise act by detention if there is a criminal offence of a breach of the peace.  The most important thing, however, is to not give assurances that someone is ‘safe and well’ where you lack the skills, information and training to tell – get NHS support and advice on this, always.

IMG_0053IMG_0052Winner of the President’s Medal from
the Royal College of Psychiatrists.

Winner of the Mind Digital Media Award.


7 thoughts on “Concerns for Welfare

  1. Good advice. I’ve had police doing safe & well checks to me. I’m most likely to tell them I’m ok even if I’m not for some of the reasons given. I have taken overdoses in the past and there is a likelihood that after a brief look at me it would appear that I’m ok ie ABC. Only later would I become unconscious. A paracetamol overdose would not be apparent for a long time either.

    I think the police have every right to deflect it back in the direction of the mental health services so that we don’t end up in this situation where overstretched services are too quick to pass the buck to the police.

    As a uniformed police officer calling on the door of anyone I always have in the forefront of my mind what is that person thinking. As I approach the house or they open their door to me.
    When a door is answered I see the face of someone whose recent past is flashing past them, thinking what have they done with an unmistakably worried look on their face. It’s a look which police officers across the globe will recognise when an unsuspecting member of the public opens their door to you.
    If conducting a concern for welfare call my first words are usually “please don’t be alarmed, no one is injured and no ones in any trouble,” the person can be seen to relax. I will then attempt to explain as subtly as I can why I am there.
    For someone who may be experiencing a MH crisis having uniformed police officers calling at their address must be at best a very daunting experience. To the greater majority of the general public who have little or no interface at all with the police having a police officer turn up at your door is a worrying experience. Prior to joining the police I like a great many others had little if no contact with the police al all. If a policeman came to my door I would be concerned if not a little worried. Had I been unwell and descending into a MH crisis and as a result had made a call to obtain assistance with my MH problem only to have the police turn up at my door I would be really worried if not a very confused.
    I sometimes wonder if those who ring the police and ask them to attend an address where there is a person who they have concerns for their MH ever consider the impact upon that person when they are confronted at their door by a couple of burly PC’s dressed all in black wearing body armour and often carrying tazer guns. I don’t think that such a visit could be described as” low impact” could it.

    1. I asked the police to call on my mum a couple of times when I couldn’t get in touch – the police turned up and she thought it was really funny; however, they treated me as if I was a time waster. When the police turned up when my mother was killed, I knew the ‘reason’ even before they told me – she hadn’t been in touch for hours, uncharacteristically. I had thought about calling the police earlier that evening but remembered how they’d made me feel before so I didn’t. It works both ways. The thing about human nature is we’re very instinctual beings; someone who appreciates the attention is not going to be alarmed by the police turning up at their door – it all depends on one’s experience. My experience of the police is now so poor I would never speak to another officer again, not even friendly banter let alone be a witness. That’s it for me. And I used to like ‘burly dressed PCs’ 😉

  3. What I find frustrating is the organisations that call implying its a life and death situation and that police must attend ASAP. But when police turn up and say “no they’re not safe and well will you turn out?” Its not as urgent as first though and the person can be left till Monday morning.

    Whilst I’m at it:

    1) No I don’t have the the legal power to force a patient back to hospital for minor ailments
    2) If your that concerned why have you left it a week to ring
    3) If the person is so at risk that you would ring police if the person leaves A&E perhaps leaving them in the waiting room unattended isn’t such a great idea
    4) if you think they lack capacity to refuse treatment why wasn’t an assesment done in the 4 hours they’ve been at hospital
    5) if you have to leave it several days to ring can you make it Monday first thing rather than Friday 5 mins before you finish work
    6) if I’ve spend 3 days finding them and manage to bring them back perhaps you should put something in place to stop it happening for the 5th time.
    7) if you’ve had a 135(1) warrant for a week forcing entry under PACE because they’re not engaging isn’t an option
    8) “We’re short staffed” is not a legitimate reason to call police to do it for you
    9) please don’t ring the police then turn your phone off

    And finally ‘concern for welfare’ doesn’t allow me to kick a door in!

    Rant over

  4. When I complained to Sussex Police regarding the investigation into my mother’s death, the reaction of the Senior Investigation Officer and her senior colleagues was to fabricate a mental health ‘vulnerable person request’ to my local force, the Metropolitan Police, 3 days later, requesting I be placed on the Mets Merlin database – a database for adults or children at risk – neither of which applies to me. Ironically, I only discovered the existence of this record some four months later after I made a subject access request to the Met – and even then I was told it was a ‘genuine policing policy’ made ‘out of concern’ and a ‘welfare check’ – even though it contains such inaccurate information, it doesn’t even get right how my mother died, let alone anything about me. The Police officers, who wrote the records, both in Sussex and in London had never met me, yet they felt qualified to diagnose me as having mental health issues based on complete fabrications of their own making. I have been told it is virtually impossible to get a Merlin record deleted, however inaccurate the information. So imagine if I really did have a mental health issue or I had learning disabilities and was equally regarded as undesirable by the police? So much for concern for the public. No one came round my house or phoned, or emailed, or asked how I was, at any time – yet my personal information was happily shared among organisations without my knowledge and therefore without my informed consent. And then I learnt today that Sussex Police had officially been monitoring my social media including this Twitter account (see it for evidence). I couldn’t make it up, for if I had, I would surely have been branded as mad. Now, that’s irony.

  5. Had a conversation a few days ago with a junior clinician who had recently joined a drug and alcohol service. They reported that their service had a SOP of requesting “safe & well” checks from the police when clients DNA’d more than one appt and failed to respond to phone / letter reminders. OK I get these are potentially vulnerable and “at risk” people, but really? If there were additional and appropriate risk factors fine, but an organisational response to 2 DNAs in a drug & alcohol service as a standard? Lazy policy development and poor management. Even if a service is under-resourced this is NOT an acceptable solution – either for the clients, clinicians and especially not for their local police services. In fairness the clinician concerned was not happy with the situation – believing that this was not always an appropriate response, that their local police might (and have ) reasonably declined on occasions, that local police might be even more reluctant to respond when the request was actually needed given the source of the request.

    However, most people working in this service did not appear to question this SOP and were more concerned about not following service policy than the impact on clients and police because of their perceived disciplinary outcomes – Bonkers (technical term relating to policy & management in health services).

    Needless to say recommended to the individual concerned your excellent website to better understand the lawful position of the police response and that they share this information with colleagues & management. Can’t wait to hear the out come….

  6. I’ve had police welfare checks quite a few times, with varying results. All of them are related to concerns for welfare re: MH issues.

    Recently it was an untrained PCSO that turned up, he called an ambulance, without even properly establishing my well being and seemingly not listening to me when I told him I was not in need of an ambulance and that to call one would be a monumental waste of resources and time. He spent most of the time talking to me about E cigs. A colleague (A PC) also turned up, who proceeded to ask me endless questions about who was living with me, how long I had been living there, what jobs do my family have etc. I didn’t really understand the point of this and how it was relevant to the situation and found it quite repetitive and intrusive.

    What I wasn’t aware of at this time was that the police had also been called to another address I frequently stay at and let themselves in through a window to look for me. I wasn’t informed of this at the time and only found out when my Grandmother’s neighbour told her that the police had climbed through her window then returned the front door key to him.

    Paramedics were not happy leaving me on my own and I was not happy to go to A&E, considering it was not a medical emergency and I know well enough that it is a 4 hr + wait to see the crisis team there who duly tell you to go home after a 15 minute assessment. They implement nothing and rarely offer their teams ongoing support or anything remotely useful. I’ve been repeatedly let down by them and feel they trivialise desperate thoughts and feelings. The paramedics stayed with me for a long time, which I didn’t want them to do but they wanted me to make contact with the crisis team or family. Eventually I did and they left. I feel the ways that the police and ambulance are forced to deal with MH problems could be vastly improved, if only there was more they could do so so a satisfactory outcome could be reached – not just instructing you to phone the crisis team (who ask you what your “plans for the evening” are and seem to totally disregard the way that you are feeling and the fact you have the police and paramedics there).

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