Call Me An Ambulance!


“OK – you’re an ambulance!”, went the well worn joke.  One my favourites, to be honest!

This weekend’s Daily and Sunday Telegraphs carried two articles entitled —

If you haven’t read them, pause here and give them a blast, as they’re both relevant to what I’m about to say.

This post is only indirectly about mental health or cognitive issues: it follows the announcement of a review to be led by the Chief Constable of Leicestershire, Simon COLE, about police officers being used as ‘ambulance drivers‘.  A few of my views on this issue don’t seem to go down well with my colleagues and even in the last twenty-hours I’ve been told these things are “easy to say as an inspector!” … presumably because inspectors don’t go anywhere near the streets and never support their officers by taking on some of the tougher decisions.  That queue of officers at my desk coming in every few minutes for advice must have been a figment …… all the Airwave radio calls must have been something I imagined.

As I understand it from the articles, we are going to see an inquiry into instances of where the ambulance service are asking the police service to attend a location instead of them because they are short staffed and of delays where officers call for ambulances to attend to ill or injured people that the police encounter when responding to crimes and other incidents.


It’s important to understand why the ambulance service seems to be struggling.  From the conversations I’ve had there are various complex, contributory reasons in the wider health service, including far longer handover times at Accident & Emergency.  A&E themselves are experiencing rising demand, which is again attributable of other service alteration in GP, minor injury and walk-in centre services – one consequence of this is that paramedics are no longer able to handover patients and leave again within the nationally agreed 30-minute target.  Some paramedics have spoken of twelve hours shifts where they left their base late (because the crew using the vehicle they were due to have were delayed at A&E!) only to go to one job and remove a patient to A&E where they remained until the end of their shift waiting to hand over.  Nine or ten hour handover delays! Add onto all of that, 24hr drinking, ageing population and and an increasing burden from chronic illnesses and you see how things are piling up against them. NHS England are currently doing a massive review into Urgent and Unscheduled Care, led by their Medical Director, Professor Sir Bruce KEOGH. It’s a complex set of stuff to balance!

So whilst everyone’s waiting in a queue outside A&E, 999 calls continue to come in and where they’ve fully expended all the first responders, bikes and big yellow trucks, the situation can emerge where thoughts turn to ‘other options’ which can include the police.  Some officers may not be aware of the world of stuff going on in ambulance control rooms to mitigate against the need to do this. But where it is thought necessary, surely better to have one emergency service there with its first-aid trained staff, than no-one at all?  Better that people who are ill or injured and who may need Accident and Emergency services are taken there by police officers than not taken there at all?! … or family are corralled by the police into assisting where possible.

Firstly, this has always gone on, even in the so-called ‘good times’ of public sector expansion.  And secondly, this issue seems to open two avenues of conversation.  As these articles did the rounds on social media, various cops were getting into it, often on the basis of first hand experience of attending a job where someone was injured and calling an ambulance to find a serious delay or an hour or more.  On the basis of that wait having no end in sigh – even with officers dealing with things like arterial bleeds – they’ve taken the decision to transport someone to hospital.  Other examples included the police being requested by the ambulance to force entry to a house on behalf of paramedics only to find that no crew were there, but in light of the information given to the police, they felt duty bound to force entry and try to help.  Final examples included instances of where the ambulance service knew they had no-one to send and felt obliged to send the police to ‘do something’.

“Policing is what happens when something’s happening that ought not to be happening about which somebody ought to do something now!” —– Egon BITTNER.


Might I suggest there are two things going on here – the jobs where the ambulance service ask for police support and can’t attend along with the officers and the jobs where the police call an ambulance and then feel obliged to act after a delay.  I  want to focus on the second one, notwithstanding that I’m actually more interested in the first!

The thing I’ve often wondered which seems to cause disquiet amongst my colleagues in the police, is whether the police are calling ambulances too frequently?  This kind of heresy seems to go down especially badly with some frontline officers.  Unless the person concerned is vulnerable or lacks capacity, medical decisions are for people to take for themselves, so the only relevant issue is whether a person the officers have encountered has capacity to take their own decisions.  There are numerous ways to access what the NHS call ‘unscheduled care’ and these include 111, minor injury units, walk-in centres, GPs (who do offer some urgent appointments) as well as A&E. (I particularly like the leaflet from NHS Direct Wales, which is the picture at the top of this page.)  A 999 ambulance is not the only means of transport to A&E – many areas have buses, trams, taxis and pavements by which to make one’s way to these other locations!  Some people even have friends or family who might be able to help.  Indeed, where the police have encountered someone who is a victim of crime, nothing prevents officers assisting people to A&E if that were the place they chose to go.

When these articles started circulating on social media, some of my paramedics friends understandably bristled at the articles and pushed back against this.  “Stop calling us just to ‘check someone over’ at minor RTCs and fights, then!”  I’m sorry to say, I do know what they mean!  Remember what a 999 ambulance is: it is for medical emergencies and some trusts estimate that only 10% of the 999 calls they received are for genuine emergencies. There are any number of other methods by which someone who wants to get ‘checked over’ can do so – and by which the police can encourage them to do so, if they feel the need to reinforce that point.  Accepting that there will always be some situations in which there are ambiguous symptoms compounded by issues like shock or alcohol, etc.. So it’s important you understand what I am saying and what I’m not saying here! — if you feel calling an ambulance is justifiable and you feel you bear a duty of care to an individual, then it’s a decision you’re obviously free to make. Just remember what 999 ambulances are actually for, in the way that we hope to remind others what the police are actually for!

I’ve covered assessment of capacity (including for non-mental health incidents) elsewhere – here I just want to remind everyone that you must presume people to have capacity to take their own decisions, this includes parents and guardians having the capacity to take decisions on behalf of their children.  If you decide that someone lacks capacity, then it’s a whole different ball game because the police can often walk into a situation where they then win a duty of care.  Imagine forcing entry to someone’s home where a crew had not yet arrived and finding an apparently unconscious person?  Clearly, a lack of capacity; clearly a duty of care – officers must act in that persons best interest, whether that is starting first-aid / CPR or whether that is taking a decision that the best thing to do is get that person in a police vehicle and get them to A&E.  Very difficult stuff, either way – and very far from ideal!


I’ve always thought the police and ambulance services have something of a special relationship – so much of their work overlaps and at many incidents they appear to be opposite sides of the same coin. Many emergencies involve both clinical and security risks to some people and often, the incident is beyond the competence of any individual police officer OR paramedic. It is sometimes necessary to operate hand in glove. This is something to be valued and cherished at all costs, in my view. However, each service seems to have a niggling complaint about the other! Some may suggest that this is typical in many close relationships – why would it be different between two organisations with closely related but distinct roles?

The police deal with security risks, in the main – but we have first aid certificates to tolerate a certain amount of clinical risk, pending the arrival of the ambulance service and (should!) have the requisite amount of common sense to be a police officer, so they should be aware that a 999 ambulance to A&E is not the only way a person who is ill or injured can receive (what the NHS call) unscheduled care. There are walk-in centres, minor injury units, GPs (who offer emergency appointments) as well as A&E departments who don’t only grant access to people ferried there by the ambulance service. Equally, the ambulance service do go about their clinical business in circumstances of some security risks. They don’t always demand a police escort to issues where people are drunk or shouting, or even aggressive, but there is a problem of perception between the two sets of frontline staff.

At the risk of caricature, the police often wonder why the ambulance service information about previously encountered risks means that they need an escort to an address where there were last known to be problems many years ago. It nearly tempting to lapse into pejorative banter by saying “problems in 1973!” Clearly things aren’t that bad. But it is true to say, that data that influences calls from green to blue sometimes are out of date and lead to inappropriate demands for back up. Equally, police officers are often thought by paramedics to call upon the emergency section of the NHS too quickly in some cases. Minor injury accidents where people ‘just need checking over’. Is it the role of a mobile intensive care unit to give people a once over? The advertisements on the side of ambulances often remind us that it is for life-threatening situations. Why not advice such motorists to seek attention from appropriate medical professionals in due course?


We should remember that all adults should be presumed to have capacity for their own decisions. Any suggestion to the contrary needs to be based upon some kind of assessment, as I’ve written about in posts on the Mental Capacity Act. So this is where the very general point about police officers calling ambulances for ill or injured people at incidents links back to broader points about mental capacity. If you attend a car crash and find the driver of a vehicle has hit a brick wall, wrecked his vehicle and is unconscious at the wheel, then it shouldn’t take very long to work out that he lacks capacity and that officers can start taking decisions in his best interests. If that drive had merely dented the front of his vehicle at low speed and suffered a seat belt injury and a bit of whiplash it may well be a different matter. If the police are first on the scene and they find the driver walking, talking and starting to sort out his details for the owner of the garden wall, why would we want to try and take control of his medical decisions? He seems a sentient intelligence sort of human being, not drunk or otherwise vulnerable, it is up to him to sort out his medical care, so advice him to do so and sort the collision issues. It is certainly not for the police to be calling him a 999 ambulance, unless he requests it with some sort of reason for needing it. Maybe the man could even call it himself, if he is a fully functioning adult who feels entitled to call one in circumstances where officers are unconvinced. What is clear, is that whatever legal duty of care the police have towards this accident victim will vary depending upon whether it’s the unconscious driver situation or the walking whiplash man.

Things change when we start talking about vulnerabilities – the duty of care shifts in its nature. If the police come across injured children, unaccompanied by responsible adults, then it is clearly different – the officers are temporarily in some form of loco parentis until parents become involved. The police also come across people where mental capacity, is not obviously present at the material time: drunk people can lack capacity, as well as those of us living with mental health problems and various other conditions. Where one of these vulnerabilities or temporary impairments is in play, then clearly officers win a duty of care which in some circumstances is only going to be discharged by calling for support from one of our colleagues in green. We also need to remember that the nature of some clinical risks may seem serious or ambiguous to the cop with a first-aid certificate, but clear-cut and less concerning to a paramedic. This is no different to paramedics feeling that a risk history at an address demands police support and when the police turn up in their paramilitary kit with handcuffs, stab vest and taser, nothing untoward seems to be going on.

The police service and the ambulance service each do security risks AND clinical risks – we can manage a bit of each other’s business, but that’s all. Many incidents involve both. It is important that in decisions police officers make around calling upon 999 ambulances that they understand the NHS principles of ‘Choose Well‘ – this is the NHS initiative to encourage people to access the right kind of service for their respective health condition. It is equally important that paramedics and ambulance managers understand how the police are sometimes inappropriately drawn into health situations that should be resolved by better dialogue between NHS providers. I’d also love to see the risk based information updated to we don’t get called to a house just because someone shouted at a paramedic in 1973. Ooops! – I see what I did there. 😉

IMG_0053IMG_0052Winner of the President’s Medal from
the Royal College of Psychiatrists.

Winner of the Mind Digital Media Award.


2 thoughts on “Call Me An Ambulance!

  1. I can certainly understand your concerns and comments. My family have a connection with care to the community. A father who was a nurse, a sister who is a nurse, a nephew a police officer. I myself took a slightly different course. I became a soldier. However, I followed a care for my community in that I became a first aid instructor in the army. I have long been an advocate to people learning first aid for many reasons. I have heard of children taking control of incidents (mothers going in to diabetic coma and the child calling 999). Some schools teach first aid, some people go to the St Johns or Red Cross but some do nothing until a family emergency happens. Some incidents need action fast and doing nothing can lead to tragedy.

    I know that a case concerning my father was ignored by the passers by when my father went into a diabetic coma after he had just been to hospital. People at the bus stop thought he was drunk but a nurse from the hospital who knew my fathers case was just across the street. My father always carried a bar of Kendal mint cake for these incidents. My father was very fortunate in the fact of being in the right place at the right time.

    I have a family member that a medical condition that can lead to mental health issues. Knowing now has lead me to question my own views on drug addiction. Some can turn to self medication to help for depression. Sometimes the drugs could help in therapeutic ammounts but not in recreational ammounts. The dosage is the problem along with the fillers that are used. The condition is quite common. The condition is celiac disease which is an autoimmune condition. A double whammy.

    I can say that we, as part of the community and sometimes closer to home have to change. I am wiser now concerning thyroid storms. I hope I don’t have to experience one even though I may have witnessed a possible onset in the past.


    We had a violent drunk and drugged male prisoner in our Custody Suite and detained within a secure prison cell. He decided he wanted to self harm and attempted strangulation whilst left unattended for a few minutes. The Custody Sergeant on duty & upon discovering the self harming male prisoner, immediately turned into a state of panic. She ran out of the Custody Suite and encountered a ‘veteran police officer’ who was previously a decorated ex-paratrooper. In total panic and desperation the Custody Sergeant engaged the passing officer and exclaimed “Call me an ambulance”, “Call me an ambulance”!!! The ‘ex-para’ calmly walked past the distraught Custody Sergeant, and being totally unaware of her traumatic situation stated – “You’re an ambulance”!!! “You’re an ambulance”!!! He then calmly continued on with his duties.

    (The detained prisoner was saved by the ‘switched-on’ – Gaoler / Jailer. This is a true story).

    KB – RUC / PSNI

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