The CQC have given a name to the review of crisis care that has been pending for a few weeks now. There is therefore no other way to start this post than with a choon! —
The review that was published at midnight arises from the Crisis Care Concordat that was published in February 2014 and which has led to each area of England developing its own action plan to remove the barriers each area has.
Here are the crisis care review resources –
The CQC report is sobering reading in many respects and a considerable piece of work. One hundred and ten pages in total so I’d encourage the sixteen page summary report for most who are tempted. There are various highlights to the report which have been covered in a BBC news article and I’m sure we’ll see other media during the day.
The headlines from the report, after an extensive period of research including patient surveys –
- 42% of patients don’t get the care they need
- Police and paramedics are often most caring to those in crisis
- Police and paramedics are often the most accessible and most likely to ensure a timely response
- A&E staff are perceived to lack compassion to those in crisis
- The quality of crisis care received depends too much on where someone lives.
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